We operate our own factory and have a dedicated software development team of 60-100 professionals, along with 10-20 after-sales maintenance technicians.
Q2. How long does it take for a camera to pay for itself?
The payback period varies based on the store's location. According to our industry experience, 60% of merchants recoup their investment within 1-3 months, 20% within a month, and some even as quickly as 7 days. We provide support with location selection, promotions, and operational advice to ensure a hassle-free experience and rapid returns.
Q3. What is the warranty period and how do I report issues?
We offer a one-year free warranty and lifetime remote maintenance service. Our machines use brand new parts for stable
performance. If you encounter any issues, you can report them in our dedicated after-sales group. Software problems can be resolved remotely, while parts issues will be addressed through guided replacements via mail.