We operate our own factory and have a dedicated software development team of 60-100 professionals, along with 10-20 after-sales maintenance technicians. Our expertise lies in professional photo software development, ensuring continuous iteration of gameplay, features, and system versions, along with remote upgrades. With experience managing 2000 stores, we offer guidance on site selection, decoration, and overall operations to ensure your success.
Q2. How long does it take for a camera to pay for itself?
The payback period varies based on the store's location. According to our industry experience, 60% of merchants recoup their investment within 1-3 months, 20% within a month, and some even as quickly as 7 days. We provide support with location selection, promotions, and operational advice to ensure a hassle-free experience and rapid returns.
Q3. What is the warranty period and how do I report issues?
We offer a one-year free warranty and lifetime remote maintenance service. Our machines use brand new parts for stable performance. If you encounter any issues, you can report them in our dedicated after-sales group. Software problems can be resolved remotely, while parts issues will be addressed through guided replacements via mail.
Q4. Can I upload the UI interface and photo frames myself after the machine arrives?
Yes, the system supports customized UI interfaces and photo frames that can be uploaded locally. If you wish to activate this feature, please contact us for confirmation when placing your order.
Q5. Is remote operation possible? Is there back-office management?
Each device comes with a dedicated mobile business backend that allows you to monitor daily business data, historical transactions, photopaper inventory warnings, fault alerts, and adjust shooting prices and photo durations. You can manage multiple devices simultaneously for efficient remote operation.
Q6. How do I replace consumables, and how often should I do it?
A single roll of photo paper can produce 700 photos. If you take 50 photos a day, you'll need to change the paper approximately every 15 days. The ribbon should be replaced at the same time as the paper. The process is user-friendly and takes about one minute.
Q7. How many types of picture frames does the machine offer? Are they appealing enough?
The system includes 30+ popular photo frames. We regularly update the selection for different holidays and also support the customization of exclusive photo frames to enhance appeal.